The upgrade to Windows 8.1 does
not always go as smooth as expected. While majority times the new installation succeeds
perfectly, in some cases the process experiences a few hiccups, impeding the
new development immediately. One common issue that is widely encountered by numerous
upgraders is the Sentinel Runtime Drivers incompatibility error.
This problem
is caused by a conflict between the new OS and Sentinel HASP (USB Dongle)
drivers, asking the user to remove these identities before making any further
installation attempts. Unfortunately, the user fails to locate this program in
control panel’s Add/Remove feature, and thus loses all tracks of eradicating
the clash. This article explains how to work around this issue, and ensure a safe
removal to fix the interference. But first, let’s inquire more on this core
element.
Sentinel HASP
Sentinel HASP is a licensing
verification service that enables the use of either software, or hardware-based
protection keys to enforce program protection and authorization. It provides a
software security solution for numerous small or large-sized companies, and is
thoroughly implemented to optimize product management.
However, running this program on
an unsuccessfully removed software can generate conflicting matters, and lead
to the Sentinel Runtime Drivers issue. One common example is incorrect removal
of Lightworks (left shortcuts or registry entries), while the license
verification service is kept running.
To resolve this error, you can
remove the service by downloading the official run time installer from SafeNet
website, and using the” –remove” command line tool as followed:
- Open your favorite browser and go to: http://sentinelcustomer.safenet-inc.com/sentineldownloads/
- Click Sentinel HASP/LDK – Command Line Run-time Installer
- Scroll down the download page to
select I Accept to download a
compressed folder Sentinel_LDK_Run-time_cmd_line
- Right-click this folder and
select Extract All
- Extract the files to the same
directory
- Open Start Screen (Windows key) and type command prompt
- Right-click Command Prompt from the results and choose Run as administrator
- In the elevated window, navigate
to the directory that contains Sentinel_LDK_Run-time_cmd_line
using the cd command. For
example: cd
Downloads\Sentinel_LDK_Run-time_cmd_line
- While in the required address, type haspdinst –remove and press Enter
Wait for the uninstallation to
complete. Once done, reboot your system and try the Windows 8.1 upgrade again.
You will not be prompted by the incompatibility issue anymore.
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